FAQs

You can easily order through our online shop without creating a customer account. Alternatively, you can also have us create an order draft, which we will send to you by email. Payment is then made using one of our available payment methods.

• PayPal
• Credit card (Visa, MasterCard)
• Instant bank transfer
• Klarna
• Prepayment by bank transfer
• Purchase on account (for business customers)

For commercial customers, we offer the option to order on account. A brief review of the company details is carried out in advance.

As long as your order has not yet been shipped, you can change or cancel it. Please contact us as soon as possible by email or via our contact form.

Delivery usually takes 1–3 business days within Germany.
Note: The exact delivery time is stated on each product page and is updated dynamically depending on the selected quantity. Should there be any delays, we will inform you immediately.

• Standard shipping is carried out with DHL (parcel or small parcel).
• Oversized items (e.g. aluminum profiles with a length of 2m) are delivered using GLS bulky goods shipping.

No. Shipping is also free within Germany on orders of €70 or more.

Yes, we ship worldwide, with the exception of bulky goods. We only ship these to selected European countries.

You can see at checkout whether delivery to your country is possible—the relevant shipping rates will also be displayed there.

If no shipping option is visible, please contact us—we will check whether shipping is possible and, if necessary, provide you with a custom quote.

No, you can also order as a guest. However, a customer account allows you to place orders faster and view their status at any time.

Your data is processed in compliance with the GDPR and only shared with selected third parties—for example, when necessary to process your order (e.g., with shipping service providers).
You can find detailed information in ourPrivacy Policy.